Phone number "1670-5041," efficient robot management solutions only from Hyundai Robotics!

Hyundai Robotics will begin operating a remote service control center, an integrated robot management solution, for smooth maintenance and repair and after-sales services of robots for customer companies on January 4.
 
Even for inquiries that were inconvenient to make because there was no centralized point of contact, customers can now call 1670-5041. The employees of the Hyundai Robotics Call Center will receive the inquiries and provide support for purchasing parts, technical services, and after-sales services based on the database and consultation content. After-sales service history management through the CRM (Customer Relationship Management) program makes optimized services for each customer possible.
 
In the case of after-sales services, the remote after-sales service support system is worth noting. A failure at the site is remotely checked by the use of Smart Glass or a customer’s smartphone, and technical support is immediately offered. In addition, the Live Assist system is a platform that supports impeccable on-site counseling services, and it specializes in managing counseling history and providing guidance.
 
The remote HRMS (Hyundai Robot Management System) allows Hyundai Robotics headquarters access to the data in the HRMS installed in a customer company, and prior inspection is made possible through quantified data such as error and overload information of a robot. Such preventative maintenance aims to minimize the down-time of robots and increase their lifespan. In addition, relevant data is automatically reported to increase the efficiency of on-site business trips for after-sales services.
 
Hyundai Robotics will provide support with high-end customer service through efficient manpower management and systematic data management with the operation of this control center.
 
An official from the remote service control center said, “It will bring about greater customer satisfaction because the headquarters staff will respond to after-sales services, which has remained at an inconsistent level so far, promptly and at low cost,” and added, “If you find a problem with your robot, you can call ‘1670-5041,’ the main number for after-sales services.”